• ORDER PROCESSING - Our fulfilment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 2 business days but please allow up to 5 working days during peak periods.
• WORLDWIDE SHIPPING - We offer free tracked shipping to customers worldwide. Once shipped, your order should arrive within 4 to 13 business days. However, for PO boxes and military addresses, delivery could take 4 to 30 business days. (Please try your best to avoid providing a business address as this may cause issue when delivering your order. The courier may deliver your order outside your business hours.)
• TAXES/CUSTOMS FEES - PuppyPad will not be able to cover or refund any duty fees incurred by your local laws. In most cases, VAT and customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs and VAT laws of your local region before making a purchase.
• COVID-19 UPDATE - Due to restrictions, regulations and less staff at the courier your order may be delayed due to COVID-19 but please rest assure you will receive your order asap.
Please know that shipping is busier than usual this year. With many brick-and-mortar stores closing, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries.
Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number.
Please note: If the stock is sold out in one warehouse or we can not ship out from that warehouse, we may ship out from another warehouse (One that provides the fastest shipping) This is made according to our discretion.
NOTE: Please advise you can only cancel/change your order within 12 hours of you placing your order
If your order is shown as delivered on the tracking portal we can not refund or resend another order unless the fault is from our side.
All refunds and returns will be made according to our discretion. This is non-negotiable.
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Paypal, Apple Pay and Google Pay.
Note: Your currency will change depending upon your geolocation. We process all orders in USD. While your cart may be displayed in a different currency you will checkout using USD at the most current exchange rate.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. We will provide you a tracking number as soon as your item is dispatched from our warehouse.
Our support team is always happy to guide you at any step!
If you order multiple PuppyPads in separate carts then there won't be a double shipping charge as our shipping is Free!. But your PuppyPads might arrive at different times.
If you would like to order multiple PuppyPads we recommend that you order at the same time in the same cart to take advantage of our bulk discount deal! You can find out more about our bulk discount here
Unfortunately, we do not supply test samples here at PuppyPad. However you can order the PuppyPad and be rest-assured as with every order we provide a 30-Day Money Back Guarantee! You can view our refund policy here to find out more about our refund procedure.
We often provide discounts to our loyal customers. The best way to secure yourself a discount is to subscribe to our newsletter.
This way you can keep up to date with our product development and will be the first to access out awesome discounts! If you would like to register to our newsletter please scroll all the way down to the bottom of the page and you will see the option to register!
We strive to have the best high quality reusable pee pads on the market. We send out surveys monthly to customers that have purchased our products. We use this valuable feedback to improve our products and our customer service here at PuppyPad!
The soft material and distinct pattern help your dog to recognize the pad but some training is required for your dog to know to use the pee pad. If your dog is still a puppy, there are various methods to train her to use the pads. The most common method is to anticipate when the puppy will need to potty (normally 5-20 minutes after a meal) and place her on the pad when she needs to go. After she does the potty on the pad successfully, reward her with a treat and use positive verbal cues. It's best to keep the pad in the corner of a room where your puppy will be comfortable. After a couple of times, your puppy should know to use the pad by herself!