Privacy policy

SMS / MOBILE MARKETING POLICY

By proceeding, you agree to our Privacy Policy and consent to receive recurring SMS/texts for order confirmations, exclusive offers, and early access to new products. Consent is not required to complete a purchase. You can unsubscribe at any time by replying STOP. Standard message and data rates may apply.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Infused Limited (DBA PuppyPad)

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we collect:

  • Pages or products you view

  • Websites or search terms that referred you

  • How you interact with the Site

We call this Device Information.

When you make a purchase, we collect Order Information, including your name, billing/shipping address, payment info, email, and phone number.

“Personal Information” means both Device and Order Information.

How We Use Your Information

We use Order Information to:

  • Fulfill orders (payments, shipping, confirmations)

  • Communicate with you

  • Screen for fraud or risks

  • Provide marketing/advertising when aligned with your preferences

We use Device Information to:

  • Screen for fraud (especially IP addresses)

  • Improve our Site and marketing performance

We may also process your IP for currency conversion and store it in a temporary cookie.

SOCIAL MEDIA API DATA (FACEBOOK & INSTAGRAM)

This section applies to our internal comment moderation and customer communication tools that connect to Meta platforms (Facebook and Instagram).

Data We Collect via Meta APIs
When you interact with our Facebook Page or Instagram Business Account (e.g., comment on a post or ad, send us a message), we may collect:
- Your public profile information (name, username, profile picture)
- Comments you post on our content
- Direct messages you send to us
- Information about which ads or posts you interacted with

How We Use This Data
We use this information to:
- Respond to your comments and messages
- Moderate comments on our posts and ads
- Provide customer support
- Improve our marketing and customer communication

Data Storage & Retention
This data is stored securely and retained only as long as necessary to provide customer support and maintain records of our communications. You may request deletion at any time.

Third-Party Sharing
We do not sell or share your social media data with third parties, except as required to operate our tools (e.g., Meta's own platforms) or comply with legal obligations.

Your Rights
You can request access to, correction of, or deletion of any data we have collected from your interactions with our social media accounts. To make a request, contact us at: help@teampuppypad.com

Data Deletion
To request deletion of your data, email us at help@teampuppypad.com or message us directly on Facebook/Instagram. We will process your request within 30 days.

Text Marketing & Notifications

By subscribing, you agree to receive recurring automated text messages (e.g., order updates, abandoned cart reminders, marketing offers). Consent is not a purchase condition. Reply STOP to unsubscribe, HELP for help. Msg/data rates may apply.

Your data (phone, name, purchase info) may be shared with SMSBump Inc. (EU company, Sofia, Bulgaria) for targeted text marketing.

Sharing Your Information

We share your data with:

We may also share data for legal compliance (e.g., subpoenas).

Behavioural Advertising

We use your information for targeted ads. You can opt out via:

Do Not Track

We do not change our practices in response to Do Not Track signals.

Your Rights

If you are in the EU/EEA, you can request access, correction, or deletion of your data. Data may be transferred outside Europe, including to the U.S.

Data Retention

We keep Order Information unless you request deletion.

Changes

We may update this policy from time to time for operational, legal, or regulatory reasons.