Shipping Policy

Order Processing

Our fulfilment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 2 business days but please allow up to 5 working days during peak periods.

USA Shipping

We offer free 2-5 day shipping to USA. All orders are fulfilled from Houston, Texas. If it does not say 'free 2-5 day shipping' at checkout that means that you are purchasing from our worldwide shipping warehouse (because stock is low in the USA warehouse)

Australia Shipping

We offer free 2-6 day shipping to USA. All orders are fulfilled from Alexandria, NSW. 

Worldwide Shipping

We offer free tracked shipping to customers worldwide. Once shipped, your order should arrive within 4 to 13 business days. However, for PO boxes and military addresses, delivery could take 4 to 30 business days. (Please try your best to avoid providing a business address as this may cause issue when delivering your order. The courier may deliver your order outside your business hours.)
Due to Chinese New Years all orders shipping from our Asia warehouse will be processed within 4 days

Taxes/Custom Fees

PuppyPad will not be able to cover or refund any duty fees incurred by your local laws. In most cases, VAT and customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs and VAT laws of your local region before making a purchase.

COVID-19 Update

Due to restrictions, regulations and less staff at the courier your order may be delayed due to COVID-19 but please rest assure you will receive your order asap. If you have any enquiries please contact us at help@puppypad.co

Please Note:

- If the stock is sold out in one warehouse we may ship out from another warehouse (One that provides the fastest shipping) This is made according to our discretion.
- You can only cancel or change your order before the cut off period 5:00 GMT for any order placed everywhere else except for US. All US orders will be fulfilled after 5:00 EST so please make sure changes are made before this cut off period
- If your order is shown as delivered on the tracking portal we can not refund or resend another order unless the fault is from our side.

  • Size
    Size (CM)
    Size (Inches)
    Perfect For
  • S
    40 x 60
    16 x 24
    Small Dogs
  • M
    70 x 80
    28 x 31
    Medium Dogs
  • L
    80 x 90
    31 x 35
    Large Dogs

washing machine instructions

1

no bleach image

insert laundry detergent. (no bleach)

2

no bleach image

wash on regular cycle. (warm water)

3

no bleach image

dry on medium heat or air dry

do not use bleach or fabric softener, they can affect the absorbency of the puppypad