Shipping policy

USA Shipping

We offer free 1-3 business day shipping within USA. All orders are fulfilled from Watertown, Wisconsin

If stock is not available in USA then they may be shipped from our Non USA warehouse. If this is the case then at checkout it will not display the 1-3 day shipping. If this is the case then the Worldwide Shipping policies will apply

Australia Shipping

We offer free 1-4 business day shipping to Australia. All orders are fulfilled from Alexandria, NSW. 

If stock is not available in Australia then they may be shipped from our Non USA warehouse. If this is the case then at checkout it will not display the 1-4 day shipping. If this is the case then the Worldwide Shipping policies will apply

Worldwide Shipping

We offer free tracked shipping to customers worldwide. Once shipped, your order should arrive within 4 to 13 business days. However, for PO boxes and military addresses, delivery could take 4 to 30 business days. (Please try your best to avoid providing a business address as this may cause issues when delivering your order. The courier may deliver your order outside your business hours.)

Taxes/Custom Fees

PuppyPad will not be able to cover or refund any duty fees incurred by your local laws. In most cases, VAT and customs fees will not apply due to the relatively low value of the shipment. However, we still encourage checking the customs and VAT laws of your local region before making a purchase.

Please Note:

- If the stock is sold out in one warehouse we may ship out from another warehouse (One that provides the fastest shipping) This is made according to our discretion.

If you want to change or cancel your order:

Please get in touch with us immediately by clicking here

If your order has already been shipped then we are not able to cancel / edit your order.
In this case, you would have to return the items back to us once delivered.